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Oracle database support

Oracle database support
in South Africa.

Oracle rewards discipline and punishes drift. Senior Oracle DBAs keep licensed estates healthy, compliant and recoverable, with direct access to the engineer and no service desk.
Founded 2019Randpark Ridge and Stellenbosch24/7 supportSenior DBAs, no service deskVendor neutral
Updated 16 October 2026
Who this is for

When an Oracle estate needs discipline.

Oracle environments carry licence cost, complexity and expectations of uptime that punish neglect. This service is for organisations that need that discipline without carrying a full Oracle team.
  • Organisations running Oracle in production whose DBA has left, retired or is covering too much.
  • IT leaders who need Critical Patch Updates, backups and Data Guard handled on a schedule that is kept.
  • Estates where the edition, options in use and licence position have never been documented per database.
  • Teams weighing an upgrade, a consolidation or a move off Oracle, who want vendor-neutral advice first.
What is covered

Kept healthy, compliant and recoverable.

24/7 support and managed DBA

Monitoring, maintenance, patching and on-call support under one predictable monthly fee, from the DBA who knows your databases.
  • Direct access to a named senior Oracle DBA
  • Agreed response commitments, reported against
  • One fixed monthly fee, scope agreed upfront

RMAN backup and recovery

RMAN backups proven by restore tests with a measured recovery time, so the recovery objective is a fact rather than a hope.
  • Restore tests on a schedule
  • Recovery time measured, not estimated
  • Retention and archiving aligned to the business

Data Guard, HA and DR

Data Guard switchovers exercised deliberately rather than attempted first under pressure, and high availability designed around agreed objectives.
  • Switchover and failover rehearsed
  • Standby health monitored continuously
  • Recovery objectives agreed before any design

Patching cadence

An agreed schedule for Critical Patch Updates and release updates, applied in a sequence that has been tested first.
  • CPU schedule agreed and kept
  • Test before production, every time
  • Patch position tracked per database

Performance tuning

Continuous review of wait events and top SQL, with indexing, statistics and configuration tuned against the workload that actually runs.
  • Wait event and top SQL review
  • Execution plans stabilised
  • Capacity and housekeeping kept ahead of growth

Licence-aware operations

The edition, options and design are documented per database, because Standard Edition needs a different playbook to Enterprise Edition and the licence position matters.
  • Edition and options documented per database
  • Features used only where they are licensed
  • Upgrades, consolidations and migrations planned with the licence in view
How engagement works

Three steps, no service desk.

STEP 01

Start with a health check

An independent assessment of patch position, backups, standby health, capacity and configuration, ending in a prioritised list of what to fix first.

STEP 02

Agree the scope and one monthly fee

What we take on and what stays with your team is written down, with response commitments that we report against.

STEP 03

Work with a named senior DBA

You deal directly with the Oracle DBA who knows your estate, around the clock, without a service desk between you and the fix.

South Africa

Oracle support for South African organisations.

We support Oracle estates for organisations in Johannesburg, Pretoria, Cape Town and Durban from our offices in Randpark Ridge and Stellenbosch. Most of the work is done remotely through your own VPN, bastion host or jump server with named accounts and multi-factor authentication, so the data stays in your environment and your POPIA obligations are not complicated by data leaving it; on-site work in Gauteng is arranged where it adds value.
Working hours for new enquiries are Monday to Friday, 08:00 to 17:00 SAST; production support for clients runs 24/7 under agreed response commitments. The edition, options and licence position are documented per database, because licence-aware operations are what an audit needs to see.
Oracle is one of three platforms we run with one team, alongside SQL Server support and PostgreSQL support, and the wider DBA services in South Africa model applies: a named senior DBA, no service desk and one fixed monthly fee. Workloads that should move off Oracle are assessed per workload, not per licence.
Proof

Oracle work we can show.

Client names stay confidential unless a client has agreed otherwise, so we show the team and the method rather than logos. Our Oracle DBAs are listed by name on the About page, and these pieces set out how we run Oracle estates, including the honest answer when a workload should stay where it is.
Common questions

Questions we are usually asked.

  • Do you replace our Oracle DBA or work alongside them?

    Either. Some clients hand the estate over under a managed DBA agreement; others keep an in-house DBA and use us for senior cover, patching windows or projects. The split is agreed upfront and written into the scope.

  • Is support genuinely 24/7?

    Yes. Production support runs around the clock under agreed response commitments, and we report against those commitments.

  • How can I contact Oracle support in South Africa, and when do you need an independent Oracle DBA instead?

    Oracle's own product support is reached through My Oracle Support under a current support contract, and it answers questions about the product: bugs, patches and documented behaviour. It does not run your databases. Patching on a schedule, backups proven by restore, Data Guard rehearsals, tuning and an engineer to call at 02:00 are the work of a DBA, which is what we provide, alongside the vendor contract rather than instead of it.

  • Is Oracle 19c out of support?

    No. Under Oracle's Lifetime Support Policy, Oracle Database 19c Premier Support runs to 31 December 2029 and Extended Support to 31 December 2032, after which only Sustaining Support remains. Pages still quoting April 2024 or April 2027 are using the old timeline. We plan upgrades and patch positions against these dates. Read: Oracle 19c end of life

  • Standard Edition or Enterprise Edition, does it matter to you?

    Very much. The edition decides what high availability, backup and tuning features are available and licensed, so we document the edition and options per database and run each with the right playbook.

  • Do you help with Oracle licensing?

    We run the databases in a licence-aware way and keep the edition and options documented, which is what an audit needs to see. We are not a licence reseller, and we say so, because the honest recommendation is sometimes to stay exactly where you are.

  • Can you help us move off Oracle?

    Yes, when it is the right answer for the workload. We support Oracle, SQL Server and PostgreSQL, so the advice is about the workload rather than the licence, and a migration is assessed, tested and rehearsed before anything moves. Read: Oracle to PostgreSQL migration

  • How do we start?

    Most engagements start with a health check or a conversation about the estate. Use the form on this page, email expert@radixtrie.com or call +27 10 143 0304 and you will speak to a senior Oracle DBA.

Talk to us

Talk to a senior Oracle DBA.

Tell us about the environment: how many databases, which editions, what keeps you up at night. A senior Oracle DBA replies directly, and the first conversation is about understanding your estate.
Prefer email or phone? Write to expert@radixtrie.com or call +27 10 143 0304.
Unit 5, Randridge Office Park, Ateljee Street, Randpark Ridge, Johannesburg, 2154
LaunchLab, Stellenbosch University, Stellenbosch
Outside South African hours, or if you would rather pick a time: book a 30-minute call with Michele or Joseph and they will come prepared.

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Further reading

More on Oracle and database operations.