Remote DBA servicesRemote DBA services
from senior engineers.
Senior cover for estates without a senior DBA.
- Businesses in the US, UK, Europe, Canada, Australia or New Zealand running SQL Server, Oracle or PostgreSQL in production without a dedicated senior DBA.
- IT leaders who want a named engineer they can reach directly, rather than a ticket queue and an escalation path.
- Estates on versions leaving vendor support, such as SQL Server 2016 (extended support ended July 2026), or with an upgrade, cloud move or migration ahead.
- Software and SaaS companies whose product runs on a database that nobody on the team fully owns.
- Managed service providers who need senior database capability behind their own service without hiring for it.
Everything a full-time senior DBA would do.
Managed DBA and 24/7 support
- Named senior DBA, direct contact
- Agreed response commitments, reported against
- One fixed monthly fee, scope agreed upfront
Backups proven by restores
- Restore tests on a schedule
- Integrity checks and corruption detection
- Recovery objectives agreed with the business
Performance tuning
- Execution plan and wait analysis
- Index and statistics maintenance
- Configuration checked, not defaulted
High availability and disaster recovery
- Recovery objectives agreed before any design
- Failover tested, not just configured
- The gap between backup and recovery made explicit
Upgrades, migrations and cloud moves
- Compatibility assessment before anything moves
- Rehearsed cutover with a real rollback path
- Old system kept until the new one is proven
Health checks and consulting
- Platform choice judged per workload
- Vendor-neutral: we do not resell licences
- The reasoning attached, so you can act on it yourself
Three steps, no service desk.
Start with a health check
An independent, remote assessment of the estate, ending in a prioritised list of what to fix first and a clear view of what ongoing cover should include.
Agree the scope and one monthly retainer
What we take on and what stays with your team is written down, with response commitments we report against. Retainers are fixed and quoted in USD, GBP or EUR.
Work with a named senior DBA
Access runs through your own VPN, bastion or jump host with named accounts and multi-factor authentication. You deal directly with the engineer who knows your estate, around the clock.
Work we can show.
Questions international clients ask.
Where are you based, and does it matter?
RadixTrie is a South African company with offices in Johannesburg and Stellenbosch. We work in UTC+2, which overlaps the full UK and European working day and the US morning and afternoon, and production support runs 24/7 regardless. Our costs are rand-based, and we quote fixed retainers in USD, GBP or EUR.
How do you access our environment?
Through the access path you already control: your VPN, bastion host or jump server, with named accounts and multi-factor authentication. Access is scoped to what the work needs, sessions are auditable, and we work inside your environment rather than moving data out of it.
Do you sign a data processing agreement?
Yes. We expect to sign your data processing agreement and security schedule before any access is granted, and we welcome a review by your security team before anything starts.
Do you replace our DBA or work alongside them?
Either. Some clients hand the estate over entirely under a managed DBA agreement; others keep an in-house DBA and use us for senior cover, specific projects or the work that never gets done. The split is agreed upfront and written into the scope.
Is support genuinely 24/7?
Yes. Production support runs around the clock under agreed response commitments, and we report against those commitments rather than asking you to take them on trust.
How do we start?
Use the form on this page or email expert@radixtrie.com. A senior DBA replies directly, and the first conversation is about understanding your estate, not selling to it.