Oracle DBA servicesOracle database support
from senior DBAs.
When an Oracle estate needs discipline.
- Organisations in the US, UK, Europe, Canada, Australia or New Zealand running Oracle in production whose DBA has left, retired or is covering too much.
- IT leaders who need Critical Patch Updates, backups and Data Guard handled on a schedule that is kept.
- Estates where the edition, options in use and licence position have never been documented per database.
- Teams weighing an upgrade, a consolidation or a move off Oracle, who want vendor-neutral advice first.
Kept healthy, compliant and recoverable.
24/7 support and managed DBA
- Direct access to a named senior Oracle DBA
- Agreed response commitments, reported against
- One fixed monthly fee, scope agreed upfront
RMAN backup and recovery
- Restore tests on a schedule
- Recovery time measured, not estimated
- Retention and archiving aligned to the business
Data Guard, HA and DR
- Switchover and failover rehearsed
- Standby health monitored continuously
- Recovery objectives agreed before any design
Patching cadence
- CPU schedule agreed and kept
- Test before production, every time
- Patch position tracked per database
Performance tuning
- Wait event and top SQL review
- Execution plans stabilised
- Capacity and housekeeping kept ahead of growth
Licence-aware operations
- Edition and options documented per database
- Features used only where they are licensed
- Upgrades, consolidations and migrations planned with the licence in view
Three steps, no service desk.
Start with a health check
A remote, independent assessment of patch position, backups, standby health, capacity and configuration, ending in a prioritised list of what to fix first.
Agree the scope and one monthly retainer
What we take on and what stays with your team is written down, with response commitments we report against. Retainers are fixed and quoted in USD, GBP or EUR.
Work with a named senior DBA
Access runs through your own VPN, bastion or jump host with named accounts and multi-factor authentication. You deal directly with the Oracle DBA who knows your estate.
How we run Oracle.
Questions international clients ask.
Where are you based, and does it matter?
RadixTrie is a South African company with offices in Johannesburg and Stellenbosch. We work in UTC+2, which overlaps the full UK and European working day and the US morning and afternoon, and production support runs 24/7 regardless. We quote fixed retainers in USD, GBP or EUR.
How do you access our environment?
Through the access path you already control: your VPN, bastion host or jump server, with named accounts and multi-factor authentication. Access is scoped to what the work needs, sessions are auditable, and we work inside your environment rather than moving data out of it.
Do you sign a data processing agreement?
Yes. We expect to sign your data processing agreement and security schedule before any access is granted, and we welcome a review by your security team before anything starts.
Do you replace our Oracle DBA or work alongside them?
Either. Some clients hand the estate over entirely under a managed DBA agreement; others keep an in-house DBA and use us for senior cover, specific projects or the work that never gets done. The split is agreed upfront and written into the scope.
How do we start?
Use the form on this page or email expert@radixtrie.com. A senior Oracle DBA replies directly, and the first conversation is about understanding your estate, not selling to it.
Standard Edition or Enterprise Edition, does it matter to you?
Very much. The edition decides what high availability, backup and tuning features are available and licensed, so we document the edition and options per database and run each with the right playbook.
Can you help us move off Oracle?
Yes, when it is the right answer for the workload. We support Oracle, SQL Server and PostgreSQL, so the advice is about the workload rather than the licence, and a migration is assessed, tested and rehearsed before anything moves.